Return Policy
Havana 1960 Return Policy
At Havana 1960, we take great pride in the quality and craftsmanship of our products. Each towel in our collection is carefully selected to ensure it meets the highest standards of luxury, durability, and comfort. However, we understand that sometimes a product may not meet your expectations. That’s why we offer a flexible and straightforward return policy designed to make your shopping experience with us as seamless as possible.
Return Window
You have 30 calendar days from the date you receive your order to initiate a return. Please note that this return window begins on the day the order is marked as “delivered” by the shipping carrier, not the date of purchase.
Condition of Returned Items
To be eligible for a return, the towels must be in brand new condition. This means the towels must be unused, unwashed, and free from any signs of wear, damage, stains, odors, or laundering. For hygienic and quality control reasons, we cannot accept returns of items that have been washed or used, even lightly.
Items must be returned in their original packaging, with any tags or labels still attached. Returns that do not meet these conditions may not be accepted and may be returned to the customer at their own expense.
How to Initiate a Return
To initiate a return, please contact our Customer Care team at Orders@jrunited.com within 30 days of receipt. Include your order number, the item(s) you wish to return, and a brief explanation for the return. Once your return is approved, we will provide you with detailed return instructions and the return shipping address.
Please do not return items without contacting us first, as this may delay processing and may result in the return not being accepted.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Havana 1960 is not liable for any returned items that are lost or damaged in transit.
No Restocking Fees
We want to make the return process as fair and simple as possible. Therefore, no restocking fees will be charged on returned items that meet our return conditions.
Refunds
Once we receive and inspect your returned items, we will notify you by email regarding the status of your refund. If your return is approved, a full refund of the item(s) cost (excluding original shipping charges) will be issued to your original method of payment within 5–7 business days. Please note that bank processing times may vary and additional delays may occur depending on your financial institution.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process above and place a new order for the desired item.
We truly appreciate your business and want to ensure you are completely satisfied with your Havana 1960 experience. If you have any questions or concerns regarding your order or our return policy, please do not hesitate to reach out to us. We're here to help.
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Havana 1960 Customer Care
Orders@jrunited.com
www.havana1960.com