Shipping policy

Shipping Policy – Havana 1960

At Havana 1960, we are committed to delivering premium hospitality linens quickly, reliably, and transparently. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after 2:00 PM EST will begin processing the next business day.
  • Large or bulk hospitality orders may require additional processing time. If applicable, our team will notify you promptly.

Shipping Methods & Transit Times

We offer the following shipping options at checkout:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (available for select locations)

Transit times begin after order processing is completed.

Shipping Rates

  • Shipping rates are calculated at checkout based on weight, dimensions, and destination.
  • Free shipping may be offered on qualifying orders during promotions or for bulk purchases.

Domestic Shipping (United States)

  • We currently ship nationwide across the United States.
  • Orders are fulfilled from our distribution facilities to ensure efficient delivery.

International Shipping

  • International shipping is available upon request.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.
  • Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

While we strive to meet all delivery timelines, delays may occur due to:

  • Carrier issues
  • Weather conditions
  • High order volume
  • Customs processing (for international orders)

Havana 1960 is not responsible for delays once the shipment has been handed to the carrier, but we will assist in resolving any issues.

Lost, Stolen, or Damaged Packages

  • If your package is lost, stolen, or arrives damaged, please contact us within 5 business days of delivery.
  • We will work with the carrier to resolve the issue and determine an appropriate solution.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • Havana 1960 is not responsible for orders shipped to incorrectly provided addresses.
  • Additional shipping charges may apply for re-delivery.

Bulk & Hospitality Orders

For hotels, resorts, and large-volume orders:

  • Shipping timelines and methods may vary depending on order size and production schedules.
  • Dedicated coordination and tracking support will be provided.
  • Please contact our team directly for customized shipping arrangements.

Policy Updates

Havana 1960 reserves the right to update this shipping policy at any time. Changes will be reflected on this page.